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Posts Tagged ‘a pensioner’s woes’


Finally yesterday, we were able to fix mom’s problem regarding her  pension. Have to wait in line for more than two hours before we were interviewed by the  SSS in-charge of senior citizens’ affairs. He asked why it was not honored by the bank. I told him, it is all about her signature. He said, “Nay, I will allow you any type of signature here,  your physical presence is more important”.  He told me further that the bank “is just a go-between SSS and the pensioner, it is your money, not theirs”.  Gosh, I can’t believe it, SSS is more lenient than the bank itself.  The clerk-in-charge did not recommend guardianship since only one would be able to represent mom whereas if we  have those requirements for a  legit representative,  any one of us, her kids would be able to renew her pension. He wrote all those required papers we have to produce. If she could no longer sign and can no longer go to any branch at SSS, she could use a thumb mark with a letter of authority thumb marked too, ID of the representative,a barangay clearance, sketch of the house where she lives, and a latest picture showing her reading a newspaper with the latest date clearly visible. Things that would prove she is still alive.

Some requirements but I think it is better to go directly to  SSS than to suffer such inconvenience with the bank. The  frontliner at the bank even told me that SSS is strict now since she won’t give me an ACOP form to fill up. I was able to acquire two extra sheets at SSS. How’s that BPI? Why can’t you serve your customer in a manner that would not inconvenience them?

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